Return & Refunds

  • Cancellations & Refunds
    Refunds are issued in genuine circumstances. However, if an incorrect or faulty goods is delivered, please notify us immediately. For the quickest response, please write to us at support@nipponflorist.jp or contact us on Facebook or Instagram. Our representative will call you and may request more information about the product provided or any deficiencies therein. We anticipate your cooperation and support throughout the process, which will enable us to address your issue expeditiously.
    The business will only reimburse money for the damaged and/or faulty goods in legitimate circumstances. If the business delivers the incorrect product, it will either replace it with the correct one or reimburse the difference in price.
    NipponFlorist.jp is not liable for and does not guarantee refunds in the following circumstances:
    Flowers, plants, fruits, sweets, gift goods, and preserved things are sent to the sender's wrong address. Deliveries that are unsuccessful because the receiver is not present at the time of delivery at the address specified by the sender or the recipient refuses to accept the delivery. Problems with product quality caused by the recipient's inappropriate treatment of the goods.
    Cancellation of an order is permitted if made at least 24 hours before the planned delivery date; in such instances, NipponFlorist.jp will provide a full refund.

  • Refunds will processed in the mode of payment used by the customer on the payment gateway (debit/credit card, etc.)

  • Refunds, if applicable, will be processed within 24hrs of the matter being resolved with the customer.