Refund & Cancellations Policy

Policy for Cancellations and Refunds

Refunds are given where appropriate. However, if a faulty or damaged item has been sent, kindly let us know as soon as possible. Call us at (81)-503-19-64372 or send an email to support@nipponflorist.jp to get in touch with us. A representative from our company will get in touch with you and may need more details about the delivered product or any problems with it. We need your help and cooperation to finish the process and quickly solve your problem.

In such circumstances, the company will only refund you for the defective or damaged goods. In the event that the erroneous product is delivered, the business will either replace it with the right one or refund the cost of the incorrect product.

In the following situations, the company declines responsibility and offers no refunds:

Deliveries are made to fictitious addresses that the sender has provided for the delivery of flowers, plants, presents, and preserved goods. Deliveries that fail because the recipient is not home when they are made at the address provided by the sender, refuses to accept the delivery, or both. If the request is made at least 24 hours before the scheduled delivery date, we will grant the cancellation of the order and offer a full refund. If we are unable to fulfil all or part of your purchase, we will let you know as soon as it is possible and refund your money for the portion that was not delivered (the product or any substitute product to you at all). Our business will handle the online refund once we have received confirmation from the client or beneficiary by mail or phone. After 10 to 15 business days the refund will be processed.