Policy for Cancellations and Refunds
Refunds are given where appropriate. However, if a faulty or damaged item has been sent, kindly let us know as soon as possible. Call us at (81)-503-19-64372 or send an email to [email protected] to get in touch with us. A representative from our company will get in touch with you and may need more details about the delivered product or any problems with it. We need your help and cooperation to finish the process and quickly solve your problem.
In such circumstances, the company will only refund you for the defective or damaged goods. In the event that the erroneous product is delivered, the business will either replace it with the right one or refund the cost of the incorrect product.
In the following situations, the company declines responsibility and offers no refunds:
Deliveries cannot be made to fictitious or incomplete addresses provided by the sender for the delivery of flowers, plants, presents, and preserved goods. If the deliver address is incorrect, we cannot guarantee delivery. If recipient cannot be located or cannot be contacted, we cannot guarantee delivery. Require a valid local contact number to facilitate the delivery of the order. For successful delivery of orders especially for US-based deliveries need Base Name, Building Name, Building Number, Recipient's Phone Number (preferably mobile). In cases where deliveries fail due to the recipient not being present at the provided address, refusing the delivery, or other similar reasons, the following policies apply:
- Cancellation and Refund: Requests for cancellation must be made at least 24 hours before the scheduled delivery date. In such instances, we will grant a full refund.
- Partial Fulfillment: If we are unable to fulfill all or part of your purchase, we will promptly inform you and refund the amount for the undelivered portion. This includes the original product or any substitute product.
- Refund Process: Our business will initiate the online refund process upon receiving confirmation from the client or beneficiary via mail or phone. Please allow 10 to 15 business days for the refund to be processed.
